Server Care
Features
- 24×7 monitoring
- Escalation & basic fixes
- Event log monitoring
- Back-up log checks
- Anti-virus log checks
- Server Availability
- Service Availability monitoring
- Monitoring for DNS, DHCP, and TS etc
- Basic response time monitoring
- Monitoring custom performance parameters
- Server health check and analysis of key trends
- Patch Assessment & management
- Service pack updates
- Log maintenance (both OS and Exchange)
- Virus definition & prevention
- Server tuning & cleaning
- Low priority services
- All calls related to server issues or application issues
Highlights
• Comprehensive Back Office Support that includes remote Server remediation services at flat monthly rates. There are no “per-incident” charges. Our staff watches Server alerts, filters the data, does the problem analysis and also remediates the problems remotely on best effort basis. All this is done without the intervention of your staff.
• Our Network Operations Center (NOC) provides 24×7 visibility with Remote Monitoring and Management of Windows or Linux Servers – including applications, which is specially designed for Small to Medium Size Businesses (SMBs).
• Reduction of your operational costs are achieved because you have a staff of eShield employees supporting you.
• Improvement of your staff’s productivity because our services allow them re-focus their efforts on project work and on strategic initiatives, instead of keeping up with alerts.
• You will have a competitive advantage because you will be able to commit to a higher level of accountability than your
competition. Your services can be delivered under stringent SLA’s uncommon for Small and Medium Size Businesses.
• Improve quality of life for you and your staff by having more time over nights, weekends and holidays